Self-service accounts
The account that makes the second payment effortless
Residents create a secure login once and stop re-entering account numbers forever — with stored bills, stored payment methods, autopay, eBilling and full payment history.
At a glance
Store bills and accounts once Save payment methods securely Autopay and recurring schedules Full self-service payment history
Capabilities
What Resident account portal includes
Secure stored payment methods
Payment methods are tokenized in the PCI DSS compliant environment — the resident sees the last four digits, and nothing sensitive is held in agency systems.
Autopay and recurring schedules
Self-service enrollment in automatic payments with a notice before every draft and cancellation available at any time.
Guest checkout stays available
An account is an option, never a requirement. One-time payers are never forced to register.
Who uses it
Departments that lean on this channel
Every department can turn it on. These are the ones that get the most out of it.
More platform
Other capabilities
- IVR & phone paymentsToll-free, bilingual, 24/7 — with live operators.
- In Office paymentsIn-office card acceptance, on the same ledger.
- Mobile & Text2PayPay from a reminder text in two taps.
- Notifications & remindersEmail and SMS at every step that matters.
- Online paymentsA branded payment portal that matches your site.
- Reporting & reconciliationReal-time, audit-ready, every channel in one view.